Explanation: The word ‘Ombudsman’ is Swedish and loosely translated means ‘grievance person’. It was first used in its modem sense in 1809 when the Swedish Parliament established the office of Justitieombudsman, who was to look after citizens’ interests in their dealings with government. The meaning of Ombudsman is an official appointed to investigate individuals’ complaints against maladministration, especially that of public authority. ....Read more